The HealthSaaS Connected Outcomes Platform is an FDA Class I Medical Device Data System (MDDS). As an MDDS, it is designed and developed in accordance with a quality system compliant with ISO13485 standards so it aligns with the quality requirements of U.S. and international regulatory agencies in the healthcare industry.
The evolution of the HealthSaaS Connected Outcomes Platform was driven by the need to connect data from different sources into the flow of the clinical practice as an asset, while minimizing unproductive data entry work. This patent-pending Platform can aggregate disparate data from many sources including mHealth applications, cloud based services, Telehealth solutions and connected medical devices. The Platform removes silo barriers making data available to clinician practices, provider networks, payers, self funded employers and EHR systems such as Allscripts, Epic, NextGen and Practice Fusion.
This new paradigm of care promotes novel types of interactions between patient and health care professionals working at different levels based on the sharing of information in a technology-enabling framework. Interoperable information systems are the best way to improve patient outcomes and lowers costs.
White labeled versions of our Personal Health Application (PHA) Framework solutions can be a key component to facilitate more successful clinician-patient interactions, Patient Centered Medical Home (PCMH) solutions, research studies and clinical trials. Disease and condition specific websites may also leverage white labeled solutions to enhance their online portfolios.
Custom enhancements can be added to the framework to track any other data required.
Disease and condition specific forms and questionnaires are available to support clinical trial services, research studies and Telehealth applications.
We also offer a graphical reporting module which can assist in tracking outcomes and help providers meet the challenges that are ahead with performance based reimbursement models.
HealthSaaS Systems Security
All HealthSaaS production servers are located in secure offsite hosting facilities. Regulatory compliance, service continuity, data protection and delivering a great online customer experience are critical and we have a dedicated team of certified engineers 24x7x365 who take accountability for managing all HealthSaaS services.
Because all data is maintained in a secure offsite ‘controlled’ environment, the chance of a breach is very low.
HealthSaaS Server Monitoring
Server Monitoring is done on a 24x7x365 basis by a team of certified system engineers. Should a server go down or become unresponsive, these engineers are ready and able to bring it back to life immediately.
· Rapid Response to Service Disruptions
The Service Team monitors your servers and key processes 24x7x365, and ensures rapid notification of any service disruption.
· Customized Remediation
In the event of any service disruption, the Service Team immediately swings into action and follows our predefined escalation procedures.
· Monitors 15 services and processes every 5 minutes
· Custom escalation procedures as designated
· Reactive human response to reboot and restart failed services
· Industry Best Practices Based Security
Our systems are protected from security threats based on industry best practices for system security and reviewed for ongoing consistency with the industry.
Ongoing Security Management
Beyond server hardening, our Service Team helps ensure security by providing security patch management and weekly vulnerability reports.
Security Expertise On-Demand
The Service Team is always on the ready to resolve issues discovered from our regular systems audits or any security related issues affecting our managed servers.
· Initial server deployment security hardening / audit
· Bandwidth protection – in the event of a security incident, all security related bandwidth issue
are reviewed
· Weekly operating system & control panel updates (patch management)
· Monthly security audit and reporting
· Unlimited troubleshooting for server security related incidents.
1-hour hardware replacement Service Level Agreement (SLA)
1-hour hardware replacement SLA provides us with peace of mind knowing that we will have our failed components exchanged within 1 hour.
Managed Backup
Certified System Admins monitor backups 24x7x365 ensuring consistent recoverable backups daily. Restore procedures or schedule modifications are possible any time of the day or night. Plug-ins are used for SQL, Exchange, etc to ensure accurate data imaging.
Server Monitoring and Reaction
Our team of monitoring engineers is constantly on standby watching for service notifications from our servers. If a critical fault is detected any time of day, they immediately jump into action to resolve the service issue. In the event the service issue lasts longer than anticipated our team will reach out to your designated contact(s) to provide updates and guidance on a correct course of action and ETA on a resolution.
· First-call resolution - a certified engineer provides a single point of contact per incident
· 24 x 7 x 365 support availability
· A team that acts as a first line of defense against monitored alerts
· Fully managed customizable daily backups of our hosted environment