Distributed Care Triage

When intervention is needed, agentic workflow technology automatically routes the Right information to the Right Person at the Right Time.

Nurse Triage Call Center receives prioritized, intelligent assessments with:

• Comprehensive patient context and trending data from multiple connected devices
• Literature-backed clinical rationale (not simple threshold alerts) generated by ORDS evaluation against peer-reviewed evidence
• ORDS classification (Optimal, Reasonable, Defensible, Suboptimal), providing clear therapeutic optimization guidance
• Recommended intervention level based on clinical urgency determined by ORDS assessment
• Visual dashboards displaying actionable data for rapid decision-making
• HIPAA-secure messaging capabilities for two-way communication
• Real-time documentation capture for billing optimization
• Automatic time tracking for time-based billing codes

Nurse Triage Call Center Routes Cases to Appropriate Resources:

• Primary Care Follow-Up: Scheduled appointment for optimization opportunities identified by ORDS assessment
• Community-Based Paramedicine: Home visit for assessment, education, or intervention when ORDS identifies the need for in-person evaluation
• Urgent Care: Non-emergency but timely evaluation needed based on ORDS assessment
• Emergency Medical Services (EMS): Immediate response for acute situations identified through ORDS severity stratification
• Specialty Consultation: Telehealth or in-person referral as appropriate when ORDS assessment indicates need for specialized expertise

Right Information, Right Person, Right Time

The genius of our agentic workflow is intelligent decisioning at scale:

Right Information: Comprehensive ontological AI assessment combining objective device data(vital signs, weight, SpO2, glucose, activity, medication adherence), subjective patient-reported information through digital questionnaires, medical history, and peer-reviewed literature creates actionable clinical intelligence backed by a cognitive computing engine through RADV diagnostic validation and ORDS therapeutic optimization, not generic range and threshold alerts that create alert fatigue.

Right Person: Automated cognitive rules engine routes ORDS assessments to the appropriate care resource, whether nurse triage, Community-Based Paramedicine, urgent care, or EMS, with full clinical context displayed through customizable dashboards and visual data presentation.

Right Time: Near real-time monitoring with intelligent severity stratification using ORDS scoring ensures interventions occur when most effective, preventing deterioration while avoiding alert fatigue through nuanced, tailored messaging covering a broad range of clinical behaviors